Complaints policy

0115 946 2555

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

We can be contacted via telephone, email or post:

Design Works Kitchens

Unit 1 Acton Avenue

Fields Farm Road

Long Eaton NG10 1GA

0115 946 2555

sales@leaco.co.uk

We will respond in 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

Download our complaints policy here

latest customer testimonials

Toton, Nottingham | Mr & Mrs Verran

"Selecting LEA was the best decision we could have made. From the patience shown when capturing our design requirements, to the extremely professional installation, we are delighted with the whole experience and the finished result. Our new kitchen has transformed the way we live and is a pleasure to use."

Coalville, Leicestershire | Mr & Mrs Haynes

"From initial design to our beautiful completed kitchen, we cannot fault the service we received from Ian, Wayne and the rest of the team. An excellent customer experience."

Newbold, Leicestershire | Mrs Payne

"We are absolutely thrilled with our new kitchen. The quality of the units is fantastic and everything being made to measure means that it fits into the space perfectly. The service we received from everyone at Long Eaton appliances with exceptional and the staff were willing to help with everything from choosing colours to matching up paint samples. The amazing lighting Ian suggested really made a huge difference to the overall finished kitchen."

Chellaston, Derby | Mrs McAleer

"We are absolutely thrilled with our new kitchen. Long Eaton Appliances (Ian) was very professional with our requirements from start to finish. He was always quick and responsive to changes and amendments to our kitchen design and quote. Wayne and his team were outstanding with the installation of the kitchen. They were so professional, hard working and delivered to the highest standard. We would highly recommend LEA to anyone having had such a good experience with them."

Littleover, Derbyshire | Mr & Mrs Hession

"The whole process ran extremely smoothly. In the initial planning stage Iain took on board our requirements incorporating them into a functional design. Wayne and his team of craftsmen completed the building works to a very high standard. Craig fitted the kitchen, he has a keen eye for detail and is a perfectionist. "

Chellaston, Derby | Mr Dulewicz

"From start to finish, a truly exceptional customer experience. Ian’s creativity and design helped shape our thinking, bringing our new kitchen to life! We are thrilled with the results and cannot recommend Long ‘Eaton Kitchen & Appliances’ highly enough! A huge thank you to the whole team!"

Beeston, Nottingham | Mr Chambers

"We chose Long Eaton Appliances for our new kitchen because there was no competition after our initial meeting with Ian. Nothing was too much trouble for Ian as he spent time with us showing the quality of the products and different designs in the showroom. With myself having a disability and using a wheelchair Ian gave helpful advice which enabled ourselves to make the right decisions. We haven’t looked back since it’s installation and would have no hesitation in recommending Long Eaton Appliances when looking for your new kitchen."

Breaston, Derbyshire | Mr & Mrs Burne

"When we were planning our extension the kitchen was always going to be the main focal point. We tried all of the usual ‘high street companies’ but none of them came close to the service, quality or price we got from LE Appliances. Ian ensured everything was of a very high standard from our first meeting through to completion of the project."

Wilford, Nottingham | Mr Sale

"Excellent service from the second we walked into the showroom. We were made to feel like individuals throughout and that is certainly how it feels now, knowing we have a truly bespoke kitchen without breaking the bank! The fitters were on time, courteous and friendly, sorting any minor hiccups as they went without any fuss."

Breaston, Derbyshire | Mr Wellard

"Long Eaton Appliances excelled in the following areas: The design we envisaged involved a lot of small adjustments to maximise the amount of cabinets and appliances we could fit into the area we had. We spent half a day with Ian and felt that the finished design was a credit to his knowledge and patience. The showroom staff were very helpful in demonstrating all appliances that were on show. As we wanted a modern kitchen with a free-standing cooker, it was good having the ability to look at all the options in the showroom and, ultimately, have just one supplier. The fitter, Craig, was also exceptional. He was very focused and the quality of his work drew much praise from three individual tradesmen on the site all with experience in similar areas."

Chilwell, Nottingham | Mr Stringer

"Long Eaton Appliances have provided us with a great kitchen. Right from the initial design phase our expectations were exceeded. The installation team were fantastic and come thoroughly recommended. We were also really impressed with the technical knowledge of all of the guys in the store. We wouldn’t hesitate to recommend Long Eaton Appliances to anyone."

Chellaston, Derby | Mr Chittenden

"Long Eaton Appliances has supplied us with a top quality kitchen meeting all our needs. Ian in particular has been very professional helping us right from the design stage to final fitting. We wouldn’t hesitate to recommend them and their service has been second to none."

January 14 2024